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On this page you can find questions most frequently answered
by our support team. You may find here your question too,
or may just learn more about Digital Patrol. Please, read
this page attentively before contacting our support service.
Question: What is the difference between
full version and trial? What are trail limitations?
Answer: Trial will work only 30 days. That
means that the program will find only known viruses, and wouldn't
find any new (unknown) viruses. Heuristic analysis is our
exclusive technology and we provide it only to our registered
users.
Question: What does "I/O error"
mean?
Answer: This error occurs when Digital Patrol can not open the file because of joint access.
The process cannot access the file because it is being used by another
process.
Question: Why can't I scan for Trojans in trial?
Answer: In trial you can scan for known Trojan programs
(i.e. added to our virus list). Unknown viruses can be found
only by full version.
Question: Okay. I want to buy it.
How can I do it?
Answer: Please, visit our Ordering
Info page. If you have any problems purchasing - contact
our support team.
Question: Why is it important to update
frequently?
Answer: For secure protection of your computer from
most recent virus you need to update Digital Patrol everyday.
Automatic Update is a unique feature that allows you
to update not only virus base, but also any changed program
components. Everyday update is also a unique feature of Digital
Patrol. Most antivirus programs issue updates at best once
a week. We update our bases everyday. That means that you'll
be protected from wide spread virus (like Nimda for example)
before epidemic burst.
Question: I launch Digital Patrol,
but update doesn't start.
Answer: You need to launch Digital Patrol Live Update.
It is located in the same Start Menu folder as Digital Patrol
itself.
Question: I have downloaded your program but I can't open it.
Answer: At first you should unzip downloaded file
to empty folder (you can use, for example, WinZip).
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